Thank you for choosing Plan Build Extend for your home extension needs. We strive to provide high-quality services and ensure customer satisfaction. Please read our refund and return policy carefully.

1. Service Cancellation and Refunds

Due to the nature of our fixed-price home-extension services, our refund policy varies depending on the service and the stage at which cancellation occurs:

• Initial Consultation: Cancellations made at least 24 hours before the scheduled consultation will receive a full refund. Cancellations made within 24 hours of the consultation may be subject to a cancellation fee.
• Scope & Select, Vet My Builder (Lite + Full), Garden House ROI Advisor, Snag My Build: These services involve significant preparation and resource allocation. If you cancel after the service has commenced, a partial refund may be issued based on the work completed up to the point of cancellation. The refund amount will be determined at the discretion of Plan Build Extend.
• Home Extension Coaching Programme: This program is structured with specific modules and deliverables. Refunds will be considered on a case-by-case basis, taking into account the modules completed and resources provided.

2. How to Request a Refund

To request a refund, please contact us at [Your Contact Information] with your order details and the reason for your refund request. We will review your request and respond within [Number] business days.

3. Non-Refundable Items

Certain services may be non-refundable, particularly if they have been substantially completed or if digital materials have been provided. This will be clearly stated at the time of purchase.

4. Service Modifications

If you are not satisfied with a service, please contact us to discuss potential modifications or adjustments. We are committed to working with you to achieve a satisfactory outcome.

5. Refund Processing

If a refund is approved, it will be processed within [Number] business days. The refund will be issued to the original payment method used for the purchase.

6. Exceptional Circumstances

In exceptional circumstances, such as unforeseen delays or issues on our part, we may offer a full or partial refund at our discretion.

7. Policy Changes

We reserve the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact Information

If you have any questions about our refund and return policy, please contact us at [Your Contact Information].